CCR's Nexidia Deployment – Full-spectrum contact center analytics The most powerful full channels of interaction solutions are available. Experience with Nexidia, CallMiner Eureka, Verint, or other Interaction Analytics platforms preferred. The AI-powered and cloud-based software understand more than 40 different languages, accents and dialects – including all Nordic languages. Business NICE buys US interaction analytics company Nexidia. Nexidia Interaction Analytics is a multi-channel platform that captures and analyzes 100 percent of customer audio and text from phone calls, chat, emails and surveys. Nexidia is the undisputed audio expert. powers Nexidia Interaction Analytics, Nexidia Search Grid is the architecture that manages and operates the neural phonetic engine. Nexidia Analytics Full-spectrum omnichannel interaction contact center analytics. An interaction can take place via text, chat, email, or voice. R-13846 Speech Analytics Manager (Open) About Alight Solutions With an unwavering belief that a company’s success starts with its people, Alight … This new release represents the next generation of customer interaction Big Data analytics, llowing the … At the beginning of 2016 NICE acquired Nexidia, a provider of customer analytics, which raised questions about the future of the acquired company, its products and its customers. When faced with the potentially daunting task of finding responsive content within a large volume of audio, Nexidia’s hosted SaaS solution, Nexidia Search OnDemand, provides the scalability, accuracy and performance you need to be successful. Nexidia Taking Analytics Vertical and Into the Cloud. With simplicity of operation and applicability of purpose, Nexidia Analytics occupies an enviable industry position. Leading health and beauty company chooses Nexidia to further elevate quality and performance across all of its contact centers . Learn how to use searches to investigate your interactions, drive reports and uncover the source of your business problem. As Neural Phonetic Speech Analytics is the technology that powers Nexidia Interaction Analytics, Nexidia Search Grid is the architecture that manages and operates the neural phonetic engine. Nexidia Interaction Analytics 11.0 Showcases Power of Neural Phonetic Speech Analytics™. Be willing to communicate, proactive and have the spirit of exploration. By structuring, synthesizing, and analyzing With easy to use AI-powered analytics, you have endless opportunities to deliver extraordinary customer experiences – one conversation at a time. Nexidia Advances Customer Interaction Analytics. Learn about the fundamentals of interaction analytics. Powerful industry leading AI-enabled Interaction Analytics leveraging omnichannel, historical and real-time analytics for insights into compliance, customer journeys and more. (February 2017) ( Learn how and when to remove this template message) Nexidia is an interaction analytics software company that provides indexing and mining software for audio and video. Nexidia Search, the patented phonetic technology platform, enables law firms, corporate legal departments, and regulators to locate, review, tag, and produce critical evidence with the highest degree of accuracy, and eliminates dependency on speech-to-text transcription. It was one of the first in this market, and a key differentiator is that its product uses phonetics to identify words and phrases embedded in recordings of phone calls. Nexidia Analytics omni-channel interaction analytics is a game-changer. By providing the most innovative interaction analytics solutions available, Nexidia is the partner you can trust. Nexidia Interaction Analytics . CCR delivers NICE Nexidia solutions to control regulatory compliance … NICE is a longstanding provider of contact center systems. Nexidia contact centre analytics: The omni-channel contact centre analytics from NICE provide comprehensive speech and text analytics technology, for insights into 100% of your interactions. Contact Center Interaction Analytics. History. In an effort to boost contact center agent productivity and customer service, the bank recently implemented NICE Nexidia (News - Alert) Analytics. Nexidia Analytics provides more than the missing piece of the puzzle – it assembles the puzzle, providing vital agent and customer behavioral data found in contact center interactions from sources including audio, chat, e-mail, SMS, surveys and social media. CCR delivers NICE Nexidia solutions to control regulatory compliance … About. NICE Systems is paying $135 million for the interaction analytics software company. Audio Discovery Solutions. DEPLOY WITH NEXIDIA ANALYTICS The only solution in the market that provides both macro level journey analytics and micro level interaction analytics across all of your structured and unstructured data. NICE Nexidia AI Analytics Video Demo. This toolset applied during processing, provides the basis for advanced word and phrase-based, visual analytics to help you learn about your audio population early in the process. Solution: Quality Central, Nexidia Interaction Analytics. This approach produces metrics Nexidia is an interaction analytics software company that provides indexing and mining software for audio and video. Nexidia, a provider of customer interaction analytics solutions for business transformation, announced on June 23 significant advancements in its speech analytics technology and applications with the upcoming release of Nexidia Interaction Analytics 11.0.. Nexidia Search, the patented phonetic technology platform, enables law firms, corporate legal departments, and regulators to locate, review, tag, and produce critical evidence with the highest degree of accuracy, and eliminates dependency on speech-to-text transcription. The latest version of the Nexidia product, Interaction Analytics 11, that was announced has been designed to meet these challenges. Using Nexidia Analytics to query and deep dive, the Foundation Analyst will work on producing data and insights that will help enhance our Quality reports for our stakeholders and Quality Analysts. NICE Interaction Analytics is AI-powered omnichannel analytics that identifies trends and root causes across 100% of interactions. Experience with Nexidia, CallMiner Eureka, Verint or other Interaction Analytics platforms preferred. With the vast number of data sources available today, Nexidia's Data Exchange Framework ingests data from any source. It makes it searchable, allowing for speech and text channels to be searched alongside one another or separately for priority topics. Be willing to communicate, proactive and have the spirit of exploration. Turn your customer interactions into valuable insights, and transform your contact center operations, your customers' experiences, and your organization as a whole. Nexidia Advanced Interaction Analytics for Healthcare Interaction Intelligence drives business transformation As the healthcare market shifts to a more consumer driven, retail-like atmosphere health insurance companies must bolster service and retain and increase members to … NICE Nexidia Analytics Helps Universal Bank. Don't miss this informative and amazing explanation of how new tech is changing sales. Nexidia is best known as a vendor of speech analytics. Contact center analytics, meet customer experience analytics. Nexidia is best known as a vendor of speech analytics. With technology capable of processing multiple languages (45+), scalability for handling the largest of projects, and the expertise that comes from processing millions of hours of audio and video content, Nexidia is the only solution for Audio Discovery. Experience with CallMiner Eureka, Nexidia, Verint, Mattersight, NICE or other Interaction Analytics platforms preferred; Fluent in English required; written and spoken; An interest in languages, writing and/or reading is a plus Nexidia is an interaction analytics software company that provides indexing and mining software for audio and video. powers Nexidia Interaction Analytics, Nexidia Search Grid is the architecture that manages and operates the neural phonetic engine. NICE have announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact centre agent productivity and customer service after implementing NICE Nexidia Analytics. Nexidia Interaction Analytics provides the missing piece of the puzzle – vital agent and customer behavioral data found in contact center interactions from sources including audio, chat, SMS, e-mail, surveys and social media. Its contact center staff of 1,500 agents handles more than 1.5 million outbound and inbound calls each month. With NICE Nexidia Interaction Analytics you can record all your customer interactions, both text and voice, and let the software turn the interaction data into valuable insights which you can act on immediately. The Search Grid is a highly scalable, distributable, parallel processing system for efficiently indexing audio (both phonetically and via transcription), storing and managing the resultant Experience in speech analytics/speech recognition. Nexidia Search in Practice Delivering Results When and Where You Need Them. NICE Nexidia | 5,509 followers on LinkedIn. ATLANTA, GA – July 13, 2011 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Speech Technology magazine has named it the 2011 Market Winner in Speech Analytics, the fifth consecutive year the company has earned this recognition. Bumicom deploys the Nexidia interaction analytics speech and text analysis solution in projects for organizations looking for an analytics solution that enables them to quickly obtain the correct and complete information from customer interactions. Nexidia Analytics provides more than the missing piece of the puzzle – it assembles the puzzle, providing vital agent and customer behavioral data found in contact center interactions from sources including audio, chat, e-mail, SMS, surveys and social media.By placing all of these data sources in a single pane of glass, businesses can identify correlations, view trends, uncover … With NICE Nexidia Interaction Analytics you can record all your customer interactions, both text and voice, and let the software turn the … Differentiate your business from the competitors by leveraging Interaction Analytics and acting on them. “With Nexidia Analytics, the bank’s contact center team is benefiting from a deeper understanding of consumer expectations, leading to the … When provided textual feeds of information representative of the types of interactions expected in the population, ASR can learn from external content and deliver an even higher level of accuracy. Turn your customer interactions into valuable insights, and transform your contact center operations, your customers' experiences, and your organization as a whole. Analyse Data – Search, identify and draw conclusions from a single pool of audio, chat, email, social media, and text interactions with one unified interactions … Obtaining this information is often essential for business improvement. End-to-end contact center solutions for proactive business optimization in real-time. With more than 20 patents, Nexidia’s phonetic platform, discovery word clouds and sentiment analysis provide invaluable insight into what you don’t know you don’t know in your audio content. Everything that is said can be found. All conversations can be listened to through searches, dictionary independent. NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank. Audio Discovery Solutions. Nexidia Analytics provides more than the missing piece of the puzzle – it assembles the puzzle, providing vital agent and customer behavioral data found in contact center interactions from sources including audio, chat, e-mail, SMS, surveys and social media. NICE Nexidia Interaction Analytics instils analytics deeply into an organization, providing valuable insights about customer behaviour over every touchpoint of their journey with the enterprise. With NICE Nexidia Interaction Analytics you can record all your customer interactions, both text and voice, and let the software turn the … Nexidia software helps government agencies, telecommunications companies, healthcare, technology, retail, insurance, financial services, utilities and technology companies. Whether it’s a voice, text, or digital conversation, NICE Interaction Analytics is designed to analyze, measure, and uncover insights to drive improvements to CX. The Artificial Intelligence built into Nexidia’s Advanced Analytics increases Nexidia Search’s capabilities even further. and, with the announcement of Nexidia Analytics, effectively establishes itself today as an analytics solution for the masses. Nexidia Interactions Analytics 11.0 will be officially released and available during the third quarter of 2014. INDUSTRY LEADERSHIP Customer Journey Solutions has been recognized as a leader in the Journey Visioning and Journey Orchestration Forrester Because the NICE Nexidia Analytics solution is fully integrated with Workforce Management and NICE Performance Management, the contact center’s agents can facilitate rapid, targeted action based on in-depth interaction analysis. At the beginning of 2016 NICE acquired Nexidia, a provider of customer analytics, which raised questions about the future of the acquired company, its products and its customers. Nexidia Advances Customer Interaction Analytics. With Nexidia Analytics, each individual interaction, on any channel, is assigned appropriate weight. Its contact center staff of 1,500 agents handles more than 1.5 million outbound and inbound calls each month. NICE is a longstanding provider of contact center systems. Nexidia’s Advanced Neural Phonetic Speech Analytics™ Automatic Speech Recognition (ASR) is included in every instance of Nexidia OnDemand. "With Nexidia Analytics, the bank's contact center team is benefiting from a deeper understanding of consumer expectations, leading to the … Results: ROI results are at 160% of target. Whether it’s a voice, text, or digital conversation, NICE Interaction Analytics is designed to analyze, measure, and uncover insights to drive improvements to CX. It was one of the first in this market, and a key differentiator is that its product uses phonetics to identify words and phrases embedded in recordings of phone calls. Nexidia offers multiple solutions to suit your Audio Discovery needs: Nexidia Search OnDemand. Nexidia Unifies Interaction Analytics. big data business challenges call centre cartoons contact centre cost management customer interactions customer relationship management customer satisfaction customer service data energy insurance interaction analytics nexidia performance management quality monitoring reducing churn revenue speech analytics strategy …less At the heart of the product is the ability to extract information and insights through speech analytics, which Nexidia has focused on since its inception. Why Businesses Use NICE Nexidia Interaction Analytics Customer Journey Analysis – Track and understand the entire customer journey across all multiple touchpoints, with the ability to add context to each interaction. Calabrio Analytics. The AI-powered and cloud-based software understand more than 40 different languages, accents and dialects – including all Nordic languages. The initial business goal for the entire first year was surpassed. | NICE’s contact center … Because the NICE Nexidia Analytics solution is fully integrated with Workforce Management and NICE Performance Management, the contact center’s agents can facilitate rapid, targeted action based on in-depth interaction analysis. What it is, why you need it, and Nexidia's approach to it. CCR's Nexidia Deployment – Full-spectrum contact center analytics The most powerful full channels of interaction solutions are available. Nexidia Interaction Analytics provides the missing piece of the puzzle – vital agent and customer behavioral data found in contact center interactions from sources including audio, chat, SMS, e-mail, surveys and social media. At the heart of the product is the ability to extract information and insights through speech analytics, which Nexidia has focused on since its inception. NICE Interaction Analytics is AI-powered omnichannel analytics that identifies trends and root causes across 100% of interactions. At the heart of the Customer Engagement Analytics framework, Nexidia Analytics uses big data to help call center focused organizations transform into cost-effective and efficient producers of revenue while also enabling agents, … About. Nexidia software helps government agencies, telecommunications companies, healthcare, technology, retail, insurance, financial services, utilities and technology companies. Nexidia Analytics uses 100% of captured interactions for agent evaluations and performance measurement. Nexidia Unifies Interaction Analytics. ATLANTA, GA – August 13, 2012 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Atlantic Coast Media Group (ACMG) has further expanded its relationship with … The latest version of the Nexidia product, Interaction Analytics 11, that was announced has been designed to meet these challenges. Differentiate your business from the competitors by leveraging Interaction Analytics and acting on them. Supports Quality team to achieve their targeted service requests; Creates and documents clear step-by-step processes for Quality Analytics program By structuring, synthesizing, and analyzing The Phonetic Advantage. History. NICE (Nasdaq: NICE) today announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact center agent productivity and customer service after implementing NICE Nexidia Analytics.With all calls automatically tracked and evaluated by the … Nexidia introduced Audio Discovery in 2004 and continues to lead the market with its accuracy, scalability, flexibility, and client satisfaction. NICE Nexidia Interaction Analytics instils analytics deeply into an organization, providing valuable insights about customer behaviour over every touchpoint of their journey with the enterprise. It can track trends, evaluate the effectiveness of improvement plans and present the data to management as a dashboard or in reports. By Dan Miller on June 23, 2014 • ( 0 ) Taking advantage of high-powered computers and servers in The Cloud, long-time speech and text analytics specialist Nexidia is expanding the footprint of its core product well beyond the confines of the contact center. By Dan Miller on July 27, 2012 • ( 0 ) As customer care goes mobile, multichannel and social, providers of customer interaction analytics resources are asked to address new challenges. Contact Center Interaction Analytics. The Neural Phonetic Speech Analytics with automatic speech recognition delivers scalable, flexible insights The Search Grid is a highly scalable, distributable, parallel processing system for efficiently indexing audio (both phonetically and via transcription), storing and managing the resultant NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank. 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